facts and figures

Facts & Figures


 Web Based Customer Support


Selling complex products and services are the two major challenges being faced by online businesses. The growing horizon on the Internet invites cutthroat competition on the basis of superior customer and quality sale support. Many businesses invest a considerable amount in going online, but get little out of it because their sites are difficult to navigate for their visitors and/or the customer support response is slow. This is because many still depend exclusively on email and telephone based methods. New Web-based technology makes this inconsistency unnecessary.


Facts & Figures
Our research tell us that 94% to 97% of the new site visitors leave the website within two minutes, and completely forget the website they had visited, the very next day. This diminishes the whole concept of setting the company online. - LiveAdmins LLC research '2006 More than 83% of Internet users are likely to leave a website if they feel they have too many clicks to find what they're looking for (source: Arthur Andersen) 58% of visitors who experience usability problems on a website did not return (source: Forrester Research) People can't find the information they're seeking on a website about 60% of the time, due to usability issues (source: User Interface Engineering) Winter 2003 Online Customer Respect Study: 33 percent of those companies surveyed don't respond to online inquiries. Of those that do respond, 50 percent do so within 48 hours, 7 percent respond within 72 hours and 43 percent respond after 72 hours. In addition only 20 percent of these sector firms use Auto responder technology, in which emails are automatically sent back to users to confirm the receipt of their inquiry and let them know when they should expect a response. Of these, 83 percent followed with a full response- Internetnews.com
Analysis
Solution