Our research tell us that 94% to 97% of the new site visitors leave the website
within two minutes, and completely forget the website they had visited, the very
next day. This diminishes the whole concept of setting the company online. - LiveAdmins
LLC research '2006 More than 83% of Internet users are likely to leave a website
if they feel they have too many clicks to find what they're looking for (source:
Arthur Andersen) 58% of visitors who experience usability problems on a website
did not return (source: Forrester Research) People can't find the information they're
seeking on a website about 60% of the time, due to usability issues (source: User
Interface Engineering) Winter 2003 Online Customer Respect Study: 33 percent of
those companies surveyed don't respond to online inquiries. Of those that do respond,
50 percent do so within 48 hours, 7 percent respond within 72 hours and 43 percent
respond after 72 hours. In addition only 20 percent of these sector firms use Auto
responder technology, in which emails are automatically sent back to users to confirm
the receipt of their inquiry and let them know when they should expect a response.
Of these, 83 percent followed with a full response- Internetnews.com
Introducing the concept of the delayed pop-up chat window on a website with web
greeters (live operators) greeting online visitors, helps to prolong their stay
and ensure an easier cruise. This business model provides an exclusive and friendly
team of trained operators (along with the software) and can help in pushing promotional
content of the website too, thereby, helping companies during their presales and
post sales efforts. The Difference? Rather than having the visitor click on a button
for help, the web greeter takes customer service to a new level by initiating a
conversation with a greeting and helping them on the website. The visitor does not
have to disconnect from the Internet to get a query answered, as there is availability
of real live operators on the website. Thus, the sites manned by a real person for
16 hours a day helps in turning browsers to buyers effectively.
The solution is to start a conversation with the website visitors to help/guide
them on the site, thus generating a sales lead for the business. All of the above
is done in real-time and the owner/sales staff of the businesses gets a transcript
of the actual conversation with the visitor of the web site, so that an immediate
follow up can be done. The innovative thought of helping the visitors shows the
level of professionalism and is worked to inculcate a feeling among its visitors
that convenience of customers is the priority of the company. - LiveAdmins LLC (
www.WebGreeter.com)It can be rightly said that the Greeters on the website act as
employees of the owner of the website, since they push the website's products and
services, act as a site guide by answering the customer's queries, schedule appointments
and take messages from site visitors. Overall, the Greeter assists the website visitors
in finding the information they seek, while increasing sales.
Written By: LiveAdmins LLC (WebGreeter.com), Glen Ellyn IL 60137