Proven Technology of an Innovator
A pioneer in the industry produces live chat software technology 10 years in the making.
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Overflow & After-Hours Support
Imagine the flexibility you would have if your technology provider could also provide service to supplement your own service delivery.
TECHNOLOGY & VISITOR ACCESSIBILITY TO SERVICE
Unleash the full potential of Live Chat service with technology that bridges the gap between you and your visitors.
SMART Chat Routing
Ensure each operator’s focus on quality service and reduce costs with the most advanced chat routing system in the industry.
Manage your agents professionally and effectively with technology designed to cater for companies with multiple contact centers and complex hierarchies.
QA & Training Live
Provide on-going training for your agents and ensure professional service, live!
Real-Time Monitoring & Control
Make conscious decisions through real-time information and take full control over the way you deliver service using live chat support software.
Supply your agents with organized reference libraries which facilitate intelligent, original, accurate service.
Reporting & Archiving
WG Live Support Software® provides comprehensive reporting & archiving to make good decisions and keep complete records.
Emailing Chat Transcripts
Send the right type of conversation to the right person, in a timely manner, and in the best way with WG Live Chat Software®’s advanced chat transcript emailing system.
Strategically target visitors and personalize chats to fulfill your sales/marketing initiatives and leave a lasting impression on your visitors.
Welcome your visitors with your personalized themes and logos.
Attract a wider audience by offering live support chat software and services in multiple languages.
We’re here if you need us.
Extending WG Live Chat Software®’s functionality/compatibility for your needs.
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