TECHNOLOGY & VISITOR ACCESSIBILITY TO SERVICE

Unleash the full potential of Live Chat service with technology that bridges the gap between you and your visitors.

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SMART Chat Routing

Ensure each operator’s focus on quality service and reduce costs with the most advanced chat routing system in the industry.

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Resource Management

Manage your agents professionally and effectively with technology designed to cater for companies with multiple contact centers and complex hierarchies.

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QA & Training Live

Provide on-going training for your agents and ensure professional service, live!

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Real-Time Monitoring & Control

Make conscious decisions through real-time information and take full control over the way you deliver service using live chat support software.

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Knowledgebase Library

Supply your agents with organized reference libraries which facilitate intelligent, original, accurate service.

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Reporting & Archiving

WG Live Support Software® provides comprehensive reporting & archiving to make good decisions and keep complete records.

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Emailing Chat Transcripts

Send the right type of conversation to the right person, in a timely manner, and in the best way with WG Live Chat Software®’s advanced chat transcript emailing system.

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Conversing Strategically

Strategically target visitors and personalize chats to fulfill your sales/marketing initiatives and leave a lasting impression on your visitors.

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Personalization/Branding

Welcome your visitors with your personalized themes and logos.

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Language Support

Attract a wider audience by offering live support chat software and services in multiple languages.

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Support

We’re here if you need us.

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Customizations

Extending WG Live Chat Software®’s functionality/compatibility for your needs.

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